Customer Success Executive - D03 Queenstown, Tiong Bahru, SG

Roles & Responsibilities

We are seeking a proactive and committed Customer Success Executive to join our dynamic team. This role is essential in ensuring smooth daily operations and fostering strong working relationships with internal teams and external stakeholders.

As a key member of our team, you will coordinate closely with colleagues and partners to drive operational efficiency and deliver a positive experience for our customers.

Key Responsibilities

• Serve as the main point of contact for customers, suppliers, and shipyards.
• Learn and effectively utilize internal systems and software tools.
• Attend and support project Kick-Off Meetings and monitor project progress.
• Stay updated on relevant regulations and provide guidance to stakeholders when needed.
• Work with various teams to ensure accurate documentation for system and database setup.

Job Requirements

Tell employers what skills you have

Account Management

Microsoft Office

Microsoft Excel

Customer Experience

Customer Support

Interpersonal Skills

Customer Success

Data Entry

PowerPoint

Attention to Detail

Pressure

SaaS

Communication Skills

Excel

Customer Satisfaction

Customer Service

Shipping

Able To Work Independently