Patient Service Associate [Urgent! | West | Up to $2,400 + AWS + Bonus]

Roles & Responsibilities

Job ID : 1105285

Responsibilities :

• Coordinate Operating Theatre and Endoscopy Centre lists to ensure efficient scheduling of procedures.
• Make reminder calls and confirm procedural appointments with patients across surgical areas.
• Provide financial counselling and bowel preparation instructions for Direct Access Patients.
• Offer clear and accurate information to patients regarding their scheduled operations.
• Respond to patient enquiries and provide appropriate advice and solutions.
• Collaborate with internal departments to ensure a smooth patient journey throughout their procedure.
• Maintain readiness of the Surgical Call Centre, including downtime policies and resources.
• Participate in quality improvement initiatives and support clinic leadership in process reviews.

Requirements :

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EA Personnel Name : Felicia Chiam Kar Min

EA Personnel Reg. No. : R25152370

EA Licence No. : 07C5771

Tell employers what skills you have

Communication

Leadership

Coordination

appointment management

Quality Improvement

Interpersonal Skills

customer enquiries

consumer enquiries

Scheduling

Appointment Scheduling

Answering enquiries