Localisation Lead - Japanese - BOOKING.COM (SINGAPORE) PTE. LTD.

Roles & Responsibilities

Role Description

About Us :

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A / B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Overview :

The Localisation Lead is responsible for production, delivery and quality of localisation for their market and ensures all localisation requirements are delivered on time, within budget and in line with local market needs. They help ensure that our platform and channels are culturally resonant, brand-aligned and market-optimized.

In this role, the Localisation Lead oversees the quality of their language for all streams of localisation, working closely with the central Quality Team. They will monitor and optimise language quality, and identify and escalate systemic issues affecting quality. They will also oversee product testing for their market conducted by third party vendors.

The Localisation Lead acts as the ambassador for localisation in the market(s), proactively building relationships with key stakeholders. They will also look for opportunities for market-specific localisation strategy - as well as informing central localisation strategy - to deliver a more locally-relevant and customer-centric experience.

Key Job Responsibilities and Duties :

• Delivery : Ensure on-time delivery of localisation work for their language(s) / market(s)
• Quality Monitoring : Monitor quality of localized content for their market, provide feedback to quality vendors, address issues with translation vendors, take a lead role in arbitrations, and escalate recurring issues to the central Quality Team as required;
• Oversee localisation product testing for their market;
• Manage localisation assets (Localisation Style Guides, Glossaries, Translation Memories);
• Vendor Management : Assess and onboard new vendors;
• Build and foster rapport with vendor linguists;
• Localisation services : Provide urgent ad-hoc marketing translations as required;
• Provide consultation on selected localisation services such as transcreation, voice-over, post-editing, etc.;
• Strategy : Provide local market perspective to inform central localisation strategy as required;
• Identify localisation opportunities in customer journey to enhance international customer experience for their market;
• Be ambassador for localisation and establish relationships with key localisation stakeholders in the market;
• Provide cultural, linguistic, and market consultation to the business as required;
• Facilitate research, experimentation, and A / B testing as required.

Qualifications & Skills :

Benefits & Perks - Global Impact, Personal Relevance :

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package , as well unique-to-Booking.com benefits which include :

Inclusion at Booking.com :

Take it from our Chief People Officer, Paulo Pisano : “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

Application Process :

This role does not come with relocation assistance.Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Tell employers what skills you have

Creative Writing

Translations

Website Localization

Leadership

Localization Project

Localization

Customer Experience

Quality Management

Experimentation

Localization Testing

Translation

Online Marketing

Vendor Management

Ab Testing

Screening

Japanese

Service Delivery