Operations Manager

General Summary

Responsible for the sales and

operation activities of all restaurants and other branding under

the Company, including the development and execution of objectives,

policies and plans designed to achieve Company's growth,

development and profit targets.

Principal Duties

and Responsibilities

Formulate and

recommend policies, objectives and long-range plans to ensure the

most effective operation of field sales activities. Disseminate and

ensure compliance with approved policies, objectives and

plans.

Prepare annual / quarterly budgets and assist Marketing

Department in preparation of key marketing strategies, sales

forecasts by product and district. Supervise the development of

sales estimates, review and approve

forecasts.

Plan, control and direct activities of the field

operations to obtain maximum sales volume and required Company

standards of quality, service and cleanliness and to develop

maximum sales potential and profitability from

operators.

Oversee store repairs and maintenance program to ensure

provision for efficient and effective preventive and breakdown

maintenance in minimizing disruption to restaurant

operations.

Oversee the Quality Control upgrading of all food and

related products in the Operations Department and also produce and

process research and development

programs.

Report on operating results, comparing actual performance

with budget and established 'objectives'. Recommend and implement

corrective profit action as

required.

Participate in and, where appropriate, initiate

investigation and planning associated with market development (new

restaurant built, image enhancement, relocation), restaurant

design / layout and equipment

evaluation.

Ensure that all customer communications are promptly and

accurately handled and that appropriate and timely actions on

customer service problems are

taken.

Liaise with and ensure that all service functional areas

provide required support to restaurant operations in achievement of

the Department's objectives (Marketing, Finance, Human Resources,

Supply Chain, Shop Development, Training, and Quality

Control).

Plan and direct changes in staffing and reporting

relationships in conjunction with Human Resources Department. Lead,

motivate and develop current operations workforce in order to

achieve the Department's objectives. Ensure that all personnel

fully understand their accountabilities and that they have the

authority and expertise to achieve

them.

Perform any other duties from time to time as assigned by

your superior.

Minimum 6 years related work

experiences.

Preferred Degree or Diploma in Business Management or

equivalent.

Other

Requirements / qualities such as personality traits or skills

required for the job

• Strong in leadership and management skills

Active team player & strong communication

skills

Able to work independently with minimum

supervision

Resourceful, with excellent

analytical skills

Knowledge of Japanese Language will be an added advantage

for liaising with Japanese counterpart