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Full Time Front of House / Receptionist - Islandwide, SG

Full Time Front of House / Receptionist - Islandwide, SG

PLATINUM FITNESS SG PTE. LTD.Islandwide, SG
15 hours ago
Job description

Roles & Responsibilities

Join our dynamic team at Platinum Fitness and be the first point of contact for our customers! We’re looking for a reliable, personable, and proactive Front Desk Associate to deliver excellent customer service and ensure smooth daily operations at our gym outlets.

Key Responsibilities :

As a Front Desk Associate, you will be responsible for maintaining high service standards and operational efficiency. Your day-to-day duties will include :

Front Desk Operations :

  • Greet members and guests professionally and warmly
  • Manage membership registrations and enquiries (in-person, phone, email, and digital platforms)
  • Conduct sales of food, beverages, and merchandise

Safety & Cleanliness :

  • Enforce safety and hygiene guidelines within the gym
  • Maintain the tidiness and cleanliness of all common areas and facilities
  • Assist with packing, cleaning, and moving of gym equipment as needed
  • Administrative & Reporting Duties :

  • Use digital systems and tools for membership, scheduling, and incident reporting
  • Ensure proper handover between shifts (handover / takeover documentation)
  • Escalate any issues or incidents to the Studio Manager and General Manager promptly
  • What We’re Looking For :

    Skills & Attributes :

  • Strong communication and interpersonal skills
  • Problem-solving mindset and ability to work independently
  • Organized, reliable, and punctual with a "can-do" attitude
  • Approachable personality and a genuine passion for working with people
  • Availability :

  • Able to work a fixed schedule of Sundays to Thursdays
  • Commitment to a minimum of 32.5 hours per week
  • Willingness to work across multiple gym locations in Central Singapore
  • Qualifications & Experience :

    Required :

  • Minimum 1 year of customer service or front desk experience
  • Preferred :

  • Valid First-Aid Certification
  • Experience in fitness or wellness environments is a plus
  • Role Requirement :

  • Good communication, interpersonal, and problem-solving skills
  • Punctual, dependable, conscientious, and organized with a can-do attitude
  • Enjoys personal interactions and have an approachable personality
  • Able to commit to a fixed schedule of Sundays to Thursdays, with a mandatory 32.5 hours work week
  • Able to rotate across multiple locations within Central Singapore as required
  • Certification / Prior Work Experience :

  • Prior customer service experience required
  • First-Aid certification preferred
  • Physical Requirement :

  • Able to walk around the gym facilities, climb stairs, lift, clean and pack heavy gym equipment
  • Remuneration and Employee Benefits :

  • Base Salary + Sales Commission
  • Complimentary usage of gym facilities at any Platinum Fitness outlet (when off duty)
  • Corporate discounts at partner retailers
  • Tell employers what skills you have

    Front Office

    Dependable Team Player

    Customer Experience

    Ability To Work Independently

    Interpersonal Skills

    Fitness

    Approachable

    Employee Benefits

    Customer Service

    Customer Service Experience

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    Receptionist Islandwide Sg • Islandwide, SG

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