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Assistant Director of Sales based in China

Assistant Director of Sales based in China

Four Seasons Hotel and Resorts GruppeSingapore, Pedra Branca, Singapore
12 days ago
Job description

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

The Assistant Director of Sales who will lead our resorts China sales strategy with our diverse and dynamic team.

The Assistant Director of Sales is a shared services leadership position responsible for managing the Sales Group for Four Seasons Maldives & Four Seasons Bali. As part of a shared services collection with shared ownership, the ability to embrace, collaborate and support the “Shared-Services Model” while aligning efficiencies within the cluster is essential.

This position is a Department Head level and reports to the Regional Commercial Director for Maldives and Senior Commercial Director for Bali .

Special Requirements

  • 3 years strong relevant experience in territory with solid relationships in all segments including retail, wholesale, and group.
  • Strong working experience and relationships with wholesale segment of China trade.
  • Able to analyze competitor trends and develop strategic sales plans to meet revenue targets in territory.
  • Strong customer service and business development Skills
  • Highly motivated individual with strong organizational skills.
  • Ability to draft and present comprehensive Sales Action Plan.
  • Working knowledge Golden Sales & Catering, MS Word, Excel and Power Point.

Major Responsibilities

General

  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
  • Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals
  • To represent Maldives, Bali and Palau in all areas, internally and externally, to the highest standard, in line with established guidelines and procedures.
  • To work closely with the Sales & Marketing offices daily as it pertains to sales and marketing activities in your marketplace.
  • Departmental

  • Understand the Commercial Plan and Budgets for the resorts & Explorer as necessary.
  • Understand Four Seasons Management Operating Standards (MOS) for Sales and Marketing. Carry out responsibilities in line with these standards.
  • Strong focus on new business development.
  • The ability to make telephone and personal sales calls to accounts in assigned market areas. Follow up promptly with appropriate action to support telephone and personal sales calls.
  • The ability to do conduct effective presentation of our properties.
  • The ability to travel and solicit business designated by the marketing plan (up to 70% of time)
  • The ability to qualify and follow-up on all leads and maintain a good relationship with Four Seasons Worldwide Sales Office and other Four Seasons Hotels.
  • The ability to evaluate, solicit, sell and confirm business as required to meet individual goals and overall budgeted sales and profitability.
  • The ability to work independently.
  • The ability to create group proposals and follow up for all groups.
  • The ability to develop data and recommend programs to meet client’s needs as well as recommend alternate proposals.
  • The ability to sell all resorts services.
  • The ability to coordinate with other Department Heads to ensure quality of guest / group satisfaction.
  • The ability to contact customers to promote goodwill and foster additional business, repeat bookings or referrals to other Four Seasons Hotels via P2P.
  • The ability to follow-up on progress of booked business.
  • The ability to maintain an effective plan of correspondence.
  • The ability to use Meeting Broker, Cvent, Four Seasons sales tool kit, RevFinder.
  • The ability to report monthly against action plan / goal.
  • The ability to keep supervisors promptly and fully informed of all problems or unusual matters of significance coming to his / her attention so prompt corrective action can be taken where appropriate.
  • Specific Responsibilities and Tasks

    General

  • Works directly with Regional Commercial Director (Maldives) and Director of Sales (Bali) of resorts in both destinations on a daily / weekly basis for sales management in relevant territory.
  • Specific goals to be put in place and agreed upon each year. Monthly review of production goals will be conducted.
  • A Golden Sales & Catering report of activity will be sent to each Director of Sales and Regional Commercial Director every Friday by the close of the business day.
  • This position will not have any signing authority of contracts of either of the two resorts.
  • Participate in weekly forecast and revenue management meeting (mandatory unless on business travel or vacation).
  • Monthly review of competition – packages & pricing.
  • Monthly review of supply / updates of new competition.
  • Monthly review of Pace & OTB of accounts.
  • Quarterly review of action plans
  • Negotiate optimal positions in all wholesale brochures.
  • Development and manage marketing activities for all key accounts.
  • Group

  • 20 prospect calls for groups each week.
  • Group proposals to be reviewed by Regional Commercial Director or Director of Sales of the relevant resort prior to sending to the customer by the sales manager.
  • All group contracts to be reviewed by Regional Commercial Director or Director of Sales. After signature by the General Manager, the sales manager may forward to the client and follow up accordingly.
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    Director Of Sales • Singapore, Pedra Branca, Singapore

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