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Senior Admin Manager

Senior Admin Manager

ITCAN PTE. LIMITEDSingapore
11 days ago
Job description
  • Act as a focal point for all related queries and issues faced by the client and their end-users.
  • Be passionate about customer satisfaction and experience and continuous service delivery improvements with Center of Excellence team.
  • Work with customers to ensure they are leveraging services effectively and finding value in our services.
  • Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided.
  • Possess strong interpersonal skills, which enables them to communicate with customer and team, give clear instructions and provide great customer service.
  • Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams.
  • Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the
  • 2-3 years as a Service Delivery / Customer Success Executive or Manager.
  • Good customer management experience.
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    Admin Manager • Singapore

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