Service Controller, Bus Operations Control Centre - D27 Yishun, Sembawang, SG

Roles & Responsibilities

Service Controller is an integral role in SMRT Buses. Working in the Bus Operations Control Centre (BOCC), the Service Controller reports to Senior Executive, Operations Controller and Planning and together with the rest of the service controller and chief controller, he / she oversees BOCC operations to provide efficient bus services to passengers. This includes regulating the headway of the buses on the road, handling incidents and accidents cases, providing customer service to passenger by assisting in looking for lost and found as well as providing support for ad hoc and planned bridging bus services activation.

Responsibilities

• Work with Service / Chief Controller in managing the Common Fleet Management System (CFMS) and in house telematics system.
• Ensure that assigned bus services achieve respective BSRF standards (Excess Waiting Time (EWT), On Time Adherence (OTA) and First and Last Bus Performance (FLBP)
• Oversee the bus operations to ensure that all bus services are operated with no bunching and excessive early arrival
• Ensure Bus Captains adhere to scheduled timing and are dispatched according to their assigned schedule
• Ensure that lost mileage is recovered by deploying Short Recovery Trip (SRT)
• Handle any real-time incidents and accident cases that are reported by the Bus Captains
• Ensure that all events and decisions for the allocated services during the shift are recorded down.
• Provide support in ad-hoc and planned bus diversion, Bridging Bus operations, Early Closure and Late Opening and Full Sunday Closure operations
• Assist customer service team for lost and found items

Requirements

Tell employers what skills you have

Microsoft Office

Verbal Communication

Stress

Interpersonal Skills

Telematics

Public Transport

Attentive

Fleet Management

Communication Skills

Customer Service