Assistant Manager (Operations)

Position Summary

This position is responsible for supervising an operations team in managing warehouse operations and activities.

Responsibilities

Primary Responsibilities

• Assist the Operations Manager in managing and coordinating the day-to-day activities of the warehouse operations.
• Lead the team to achieve the department's KPI goals.
• Prepare, maintain, and update documentation of processes to meet accounts requirement and changes in customer requirements.
• To ensure work processes are in compliance with documented procedures and proper housekeeping of the warehouse.
• Ensure timely processing of all inbound and outbound activities.
• Ensures the highest degree of efficiency is maintained at all times.
• Supervises and monitors the performance of employees to ensure standard practices and proper care of using the equipment, materials and supplies in the warehouse.
• Supervise the distribution flow, and the transportation activities within the company's managed warehouse.
• Provide on-the-job training to warehouse staff.
• Perform inventory reconciliation on stock discrepancy.
• Ensure timely updating of WMS on stocks return and follow-up system updates of closeout items.
• Manage inventory accuracy via planned cycle count, monthly inventory reconciliation, inventory analysis and related reports.
• Highlight to Operations Manager for any irregularity in the warehouse.
• Ensure warehouse operations safety and security.
• Assist the Operations Manager in implementation of work improvement projects.
• Communicates with customer on operations and service issues.
• Maintain complete visibility of all current and cargo movements.
• Participate in customer meetings and manage transportation service providers.
• Evaluate service levels, review processes and procedures, identify areas for improvement, and establish and execute action plans.
• Provide training, coaching, and support to assigned personnel to enable them to effectively perform their jobs.
• Monitor and track all warehouse, transportation and administrative costs associated with their assigned responsibilities.

Qualifications Summary

Experience :

Education :

Skills :

Working hours :

Mon to Fri, 8 : 30am to 6pm