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IT Help Desk (Bank)
KRIS INFOTECH PTE. LTD.Islandwide, SG21 hours ago
Job descriptionUpdate and maintain internal knowledge base articles. Document troubleshooting steps and resolutions for future reference. Contribute to continuous improvement of support documentation and workflows. Install and configure software and basic hardware. Set up network access, printers, and shared resources. Manage user permissions and license allocations. Ensure compliance with internal security and access policies. Work closely with other IT teams to resolve complex issues. Participate in service improvement initiatives and feedback loops. Support audits and reporting related to ITIL processes and SLA metrics. Bachelor’s degree in any relevant field. Minimum 1 year of experience in IT Help Desk or IT Support. Maintain and update knowledge base articles. Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management). Collaborate with other IT teams to ensure seamless service delivery Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS. ITIL Foundation certification. Experience working on multinational projects or in global teams.
Roles & Responsibilities
Job Description :
User Support & Incident Handling :
- Provide first-level IT support via phone, email, and chat.
- Log, categorize, and prioritize incidents and service requests using ServiceNow.
- Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
- Monitor ticket queues and ensure timely resolution in line with SLAs.
- Maintain clear communication with users throughout the support lifecycle.
Knowledge & Documentation :
IT Provisioning & Access Management :
Collaboration & Process Improvement :
Requirements :
Preferred Skills and Experience :
Tell employers what skills you have
Outlook
Troubleshooting
Technical Assistance
IT Helpdesk
Hardware
Process Improvement
Information Technology
Problem Management
Service Desk
Windows
Audits
Excel
ITIL
ServiceNow
Customer Service
Service Delivery
Technical Support
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Desk • Islandwide, SG
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