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Technical Training Specialist - Customer Support - KULICKE & SOFFA PTE. LTD.
KULICKE & SOFFA PTE. LTD.D19 Serangoon Garden, Hougang, Sengkang, Punggol, SG14 days ago
Job descriptionConducts K&S equipment training for both internal & external customers on or off site as required using classroom or e-learning methodology. Research develops & writes technical training courses using classroom or e-learning methodology on new & current K&S equipment & update course related materials. Maintain complete records for each presented for general course validation & updating for measuring specific student progress & database records. Oversees all instructional equipment, supplies & materials are available, adequate and in working condition. Undertakes & develops customized training assignments to meet special needs of customers as required. Improves training services & quality targeted at total customer satisfaction through the review of trainees’ feedback. Reviews / Ensures training materials are updated in a regular basis by the Asian trainers. Provides necessary technical guidance to Asian trainers on product training. Performs other duties as assigned or necessitated by business conditions or changes. Bachelor’s Degree / Diploma in Engineering or related discipline. Typically 3 or more years of working experience in semiconductor industry. Knowledge in wire / die bonding technologies with training experience is an advantage. Strong verbal and written communication skills. Advanced knowledge of Microsoft Office, with proficiency in Words, Excel & Power point macros being advantageous. Able to work & solve problem independently without much supervision & guidance. Able to show confidence during work, problem solving & communication with others. Keen to learn & show enthusiasm in taking new challenges & responsibilities when being assigned. Must be customer-oriented and able to fulfill any customers’ training requests / needs that will directly or indirectly affect their decision of continuous business relationship with the company. Maintain good relationships to all staffs in the organization & customers. Able to seek other organization support / help with ease when needed.
Roles & Responsibilities
As a technical training specialist, this position will conduct formal technical training sessions with the knowledge of company products & teaching / training skills.
Overview :
The technical training specialist conducts formal training sessions to “in-house” and customer personnel at home office & customer locations.
- Interacts with customer and functional organizations to develop specifications for content of courses.
- Prepares lesson plans from engineering documentation, field service requirements or software documentation.
- Review & ensure training materials are updated regularly by the Asian trainers.
- Provide necessary technical guidance to Asian trainers on product training.
Responsibilities :
Qualifications :
Company Overview
Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ : KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.
Please refer to the website for more details : www.kns.com .
Equal Opportunity
Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.
Tell employers what skills you have
Field Service
Microsoft Office
Customer Support
Semiconductor Industry
Software Documentation
Problem Solving
Technical Training
Customer Satisfaction
Instructional Design
Assembly
Wire Bonding
Electronics
Training Delivery
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Technical Specialist • D19 Serangoon Garden, Hougang, Sengkang, Punggol, SG
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