Desktop Support Engineer - 12 hours shift

Roles & Responsibilities

Job Responsibilities :

• Provide technical support for desktops, laptops, peripherals, and accessories.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Handle incident management, ensuring proper logging, tracking, and closure.
• Prepare reports and maintain documentation of issues, solutions, and processes.
• Support and manage Android mobile devices as required.
• Collaborate with end-users and stakeholders to deliver excellent customer service.

Must-Have Skills :

Good-to-Have Skills :

Tell employers what skills you have

Troubleshooting

Windows 10

Hardware

Outsourcing

Asset Tracking

Laptops

Interpersonal Skills

Airwatch

VMware

Telephony

VDA

IT Operations

Tuning

Logging

Networking

Windows

Mobile Devices

Customer Service

Incident Management

Technical Support