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Customer Service Manager (Tuas, company transport provided)
TRUST RECRUIT PTE. LTD.D02 Anson, Tanjong Pagar, SG3 days ago
Job descriptionPrepare and generate monthly performance and operational reports. Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary. Establish and monitor KPIs and service standards to drive customer satisfaction, retention, and operational performance Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives. Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture. Provide insights into customer trends, operational challenges, and improvement opportunities. Collaboration with Business Development Team Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements. Provide support in data analysis and insights related to customer satisfaction and sales performance. Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information. Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction. Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations. To undertake any other duties that may be assigned by the Management, from time to time. Minimum Degree holder At least 2 years in CS Supervisory role Adaptability, problem-solving, and analytical skills Good communication skills and pleasant personality
Roles & Responsibilities
Responsibilities :
Leadership of Customer Service Team
- Lead, coach and mentor the customer service team to deliver exceptional service standards.
- Oversee team members' capability in managing sales leads effectively.
- Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
- Oversee daily operations of the customer service department, ensuring prompt resolution of customer inquiries, service issues, complaints, and escalations.
- Maintain an organized and efficient filing and database system for customer records and service documentation.
- Lead digital transformation efforts related to new systems or software.
- Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.
Achievement of Management Objectives
Cross-Departmental Coordination
Others
Requirements :
HOW TO APPLY :
Interested applicants, please click on “ Apply Now ”. We regret only shortlisted candidates will be notified.
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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No : 19C9950
EA Personnel : Gao YueWen
EA Personnel Reg No : R23118964
Tell employers what skills you have
Digital Transformation
Sales
Leadership
Data Analysis
Analytical Skills
Invoicing
Adaptability
Good Communication Skills
Team Lead
Customer Satisfaction
Regulatory Requirements
Customer Service
Business Development
Service Delivery
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Customer Service Manager • D02 Anson, Tanjong Pagar, SG
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