Report Content Management and Print Operations Manager - UNITED OVERSEAS BANK LIMITED

Roles & Responsibilities

Job Responsibilities

The Report Content Management and Print Operations Manager role is a permanent position responsible for the administration of the Output Management systems and management of UOB’s printing / enveloping vendor. The role is under the prerogative of Group Service Operations belonging to Group Infrastructure and Platform Services under Technology and Operations. Its primary responsibilities include the following :

Core Responsibilities

• Oversees the daily operational procedure for the statements printing / enveloping vendor.
• Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing / enveloping vendor.
• Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
• Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
• Support weekend activities for infrastructure / application upgrades and cutover and validate OS and Database upgrades and patch installation activities.
• Identify, analyze, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.
• Perform management of Output Management’s vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.
• Participate in audit and compliance review involving Output Management systems and print operations.
• Perform outsourcing review and due diligence on new and / or existing printing / enveloping vendors to ensure vendor’s solvency and soundness.

Automation, Program Development, and Infrastructure Support

Project Management

Job Requirements

Tell employers what skills you have

Audit and Compliance

Program Development

As400

Content Strategy

Administration

Solvency

Ecology

Tomcat

Event Planning

Project Management

Visual Basic

Office Software

C#

Infrastructure Support