Manufacturing Station in Malaysia - Global IT Service Desk & Access Management Analyst

Roles & Responsibilities

Manufacturing Station in Malaysia - Global IT Service Desk & Access Management Analyst

Location : Johor Bahru or Penang, Malaysia

Gross Salary : RM 4,000 - 10,000 ( Depends on Experience and Working Skill )

Job Type : Full-time

Employment Type : Full-Time, 2 Shifts (7 : 00am – 4 : 00pm / 3 : 00pm – 12 : 00am)

About the Role

We are looking for a proactive and service-oriented IT Service Desk & Access Management Analyst to strengthen our IT Operations team. This role blends frontline technical support with identity and access management responsibilities, ensuring end-users receive reliable assistance while safeguarding access to enterprise applications—particularly in Oracle environments.

Key Responsibilities

Service Desk Support

• Act as the first and second line of support for incidents and service requests, covering hardware, software, and connectivity issues
• Record, track, and resolve tickets in the ITSM platform while maintaining clear documentation
• Escalate complex issues to the appropriate teams and follow up to ensure resolution
• Provide both remote and onsite assistance for end-user devices, applications, and system access

Access Management

Qualifications & Experience

Required

Preferred

We appreciate every application and assure you that all resumes are carefully reviewed.

Our selection process is efficient and typically completed within 3 working days .

If you do not hear from us within this period, it likely means your application was not shortlisted by our client. We encourage you to continue exploring other opportunities to maximize your chances of success.

Interested WhatsApp +65 83613502

Job Choices Solution Pte. Ltd

EA No. 24C2254

Ang Hock Ann R24122146

Tell employers what skills you have

Troubleshooting

Oracle

Strong Attention To Detail

ERP

Informatica

Root Cause Analysis

Product Lifecycle Management

Administration

Data Quality

ISO 27001

Data Engineering

Product Management

Security Management

Service Desk

Communication Skills

Supply Chain Management

Data Science

Applications Support

Systems Engineering

Data Analytics