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IT Help Desk (Bank - Japanese Speaking)
MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTDD02 Anson, Tanjong Pagar, SG5 hours ago
Job descriptionUpdate and maintain internal knowledge base articles Document troubleshooting steps and resolutions for future reference Contribute to continuous improvement of support documentation and workflows Install and configure software and basic hardware Set up network access, printers, and shared resources Manage user permissions and license allocations Ensure compliance with internal security and access policies Work closely with other IT teams to resolve complex issues Participate in service improvement initiatives and feedback loops Support audits and reporting related to ITIL processes and SLA metrics Minimum 1 year of experience in IT Help Desk or IT Support Minimum 1 year of experience working in a financial institution or in a related field. Maintain and update knowledge base articles Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management) Collaborate with other IT teams to ensure seamless service deliver Proficient in PC operating skills on windows (outlook, word, excel, internal application software and etc) and iPad on iOS. Proficiency in Japanese (JLPT N2 or above) is required to effectively communicate with Japanese-speaking clients and stakeholders ITIL Foundation certification Experience working on multinational projects or in global teams Professional experience in banking-related operations conducted in Singapore, and demonstrates a solid understanding of regulatory frameworks established by Singapore’s financial authorities.
Roles & Responsibilities
Key Responsibility
User Support & Incident Handling
- Provide first-level IT support via phone, email, and chatLog, categorize, and prioritize incidents and service requests using ServiceNow
- Perform initial diagnosis and resolve or escalate issues according to ITIL processes
- Monitor ticket queues and ensure timely resolution in line with SLAs
- Maintain clear communication with users throughout the support lifecycle
Knowledge & Documentation
IT Provisioning & Access Management
Collaboration & Process Improvement
Key requirement
Other Skills and Experience
Tell employers what skills you have
Outlook
Troubleshooting
Hardware
Process Improvement
Compliance
Problem Management
Windows
Audits
Excel
ITIL
ServiceNow
Japanese
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It Japanese Speaking • D02 Anson, Tanjong Pagar, SG
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