Customer Service Officer

Roles & Responsibilities

Position : Customer Service Specialist

Work Schedule : 5-day work week, rotational shifts (8 : 30 AM – 8 : 30 PM, including weekends and public holidays)

About the Role

We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team. In this role, you will be the first point of contact for customers, delivering exceptional service and ensuring their inquiries and requests are handled efficiently. You will play a key role in promoting digital adoption, maintaining service quality, and collaborating with internal teams to resolve customer issues promptly.

Key Responsibilities

• Maintain a positive, empathetic, and professional attitude when engaging with customers.
• Respond promptly to customer inquiries across multiple channels (phone, email, chat).
• Acknowledge, track, and resolve customer requests effectively and efficiently.
• Conduct customer outreach to encourage the use of digital services and self-service platforms.
• Deliver high-quality service in line with risk standards and compliance requirements.
• Collaborate with internal stakeholders to resolve customer queries and escalations.
• Multi-task effectively while handling calls and navigating multiple system applications in a fast-paced environment.
• Consistently meet or exceed Key Performance Indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
• Uphold professional standards of behaviour and conduct when dealing with customers and colleagues.

Requirements

What We Offer

Please refer to U3’s Privacy Notice for Job Applicants / Seekers at https : / / u3infotech.com / privacy-notice-job-applicants / . When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment / employment and related purposes.

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Interpersonal Skills

Administration

Customerfocused

Compliance

Attention to Detail

Freight

Banking

Customer Satisfaction

Team Player

Microsoft Word

Customer Service

Customer Service Excellence

Customer Service Experience