Senior Patient Service Associate (Urgent Care Centre) •(8900) - Alexandra Hospital - D03 Queenstown, Tiong Bahru, SG

Roles & Responsibilities

As a Patient Service Associate in Urgent Care Centre (UCC), you will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers / patients. The key aim of the role is to provide excellent patient care and satisfaction, and also to contribute to the smooth operations of the hospital.

The accountabilities include :

• Ensure department’s operational readiness. Ensure that workstations are kept tidy and clean at all times. Ensure sufficient stationery stock is maintained in the department.

Assist with smooth patient journey including : Registration of patients, and updating of NOK contacts

Attending to and managing patients’ enquiries

Assisting with admission process, which includes financial counselling and monitoring of bed request status

Discharging of patients which includes system discharge, scheduling of appointments and payment collection.

Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.

Ensuring accurate and timely registration and promote the usage of self-help kiosk.

Requirements

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Tell employers what skills you have

Healthcare Industry

Able To Multitask

Microsoft Office

Quality Improvement

Interpersonal Skills

Patient Safety

SAP

Team Player

Customer Service

Scheduling

Hospitality