Customer Service Executive

Roles & Responsibilities

Sales Coordinator in showroom and support team members to complete orders for clients.

Monday to Friday (9am to 6pm)

CRITICAL ACCOUNTABILITIES

• Meets and greets walk in showroom customers (assists customers with selection of product, record sales in ERP systems and filing of bank receipts and delivery notes)
• Build rapport and maintain good relationship with corporate customers, understands their needs and provide professional pre-sales and post-sales services in order to explore further business opportunities
• Handle daily in-coming sales calls enquiries and support sales executive (records new customers who walk in & inform sales supervisor via a weekly spreadsheet)
• Fills out required embroidery forms for client embroidery
• Generate sales invoices, quotes & packing lists & Help prepare customer orders & packing
• General upkeep of display in Showroom
• Check incoming stock / embroidery and stock transfer
• Update regularly embroidery Spreadsheet

EDUCATIONAL QUALIFICATION / S

Essential :

PERSONAL CHARACTERISTICS AND BEHAVIOURS

Tell employers what skills you have

Excellent Communication Skills

Sales

Microsoft Office

Microsoft Excel

Interpersonal Skills

Presales

Written Communication

Freight

Attention to Details

Accountability

Communication Skills

Team Player

Customer Service

Shipping