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Call Centre Agent (6 months / FINANCIAL INSTITUTION) - up to $3800 #HAO - Islandwide, SG
RECRUIT EXPRESS PTE LTDIslandwide, SG1 day ago
Job descriptionHandle customer interactions via phone and / or emails within stipulated timeframe. To cross-sell the bank products and services when appropriate. Actively perform channel migration to automated channels. Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards. Provide continuous feedback on workflow and productivity improvements. Resolve customers’ feedback / issues within guidelines. Conscientious logging of customers’ feedback via GIFT & service requests and enquiries via CRUISE. Ensure diligent tracking of open service requests and ensure adherence to SLA. Contribute to the Contact Centre in achieving its service targets. Ensure all requests or investigations are completed appropriately. Ensure follow up and fulfill promises made to our customers. Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank. Ensure compliance to waiver empowerment guidelines and zero operational loss.
Roles & Responsibilities
Salary : up to $3800
Duration : 6 months
Working Days & Hours : Monday to Sunday, including Public Holidays (any 5 days)
- 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm)
Location : Raffles Place
Job Description :
Job Requirements : Min Diploma in any course w min 2 yrs of relevant experience, in banks
Interested candidates, please submit your resume to : allylok@recruitexpress.com.sg
Ally Audrey Lok Xin Woon
Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License : R21102307
allylok@recruitexpress.com.sg
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Customer Service Skills
CRM
Customer Service Oriented
Dispatching
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Healthcare
Hope
Customer Service
Case Management
Call Center
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Call Centre Agent • Islandwide, SG
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