Export Customer Service Officer / Executive (MNC) - Islandwide, SG

Roles & Responsibilities

Responsibilities :

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone (without fail)
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail
• Liaising with internal and external stakeholders for shipment status and handling
• Ensuring all shipments are duly accounted and arranged as per SOP
• Working with Sales / other function groups for special arrangements

Requirements

HOW TO APPLY :

Interested applicants, please click on “Apply Now” or submit your resume to ref70@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No : 19C9950

EA Personnel : Chong Kar Mun

EA Personnel Reg No : R2089894

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Interpersonal Skills

Administration

PowerPoint

Compliance

Good Communication Skills

Freight

Communication Skills

Excel

Team Player

Microsoft Word

Customer Service

Shipping

Customer Service Experience

Work Order