Your key duties and responsibilities are :
Food and Beverage Preparation &
Service
Oversee and optimize
the preparation and serving of all food, toast, and beverages,
ensuring strict compliance with company SOPs, health and safety
standards
Lead by example in extending
exceptional customer service
Streamline and
manage order taking via POS systems, ensuring efficient and
accurate service delivery
Empower and train
staff to proactively recommend menu items and ongoing promotions,
enhancing the customer experience and driving sales
Effectively resolve customer complaints and provide
feedback to the management team for continuous operational
improvement
Operational
Management
Provide active
supervision and strategic oversight of daily operations, including
cashiering, order taking, opening / closing procedures, and
stock-taking
Liaise closely with internal team
for inventory stock levels and ensure timely placing of
orders
Ensure all required business licenses
and posters are displayed or renewed on time
Prepare comprehensive end-of-day reports, including sales
summaries and petty cash usage
Conduct routine
outlet inspections, monitor overall outlet performance &
compliance, acting as point of contact between HR and
staff
Support company culture by cultivating
positive and engaging internal relationships, fostering a vibrant
work environment, encouraging professional growth and contributing
to staff retention
Resolve operational issues
promptly, including handling all POS-related concerns
Actively participate in meetings, bring up new ideas or
suggestions, and effectively implement workflow procedures based on
Management's direction to meet sales targets and contribute to
outlet profitability, including cost control
Outlet Maintenance &
Hygiene
Oversee general
housekeeping of the outlet, including the washing of workstations,
cups, and accessories
Coordinate minor
maintenance needs of the outlet, ensuring minimal disruption to
operations and a well-maintained environment
Uphold and enforce stringent adherence to all health,
safety, and sanitation guidelines to maintain impeccable hygiene
standards
Execute all duties related to the role with
due diligence, ownership, and
integrity
What
we can provide for you
Attractive
Salary and Benefits package
Annual Leave, Sick
Leave
On-job training
provided
Vibrant working
environment
Executive • Singapore