Regional Account Manager

The Regional Account Manager plays a pivotal role in driving

the strategic development and growth of a portfolio of clients

within the logistics industry. With deep expertise in freight

forwarding and transportation, the successful candidate will manage

complex internal and external networks, build lasting client

relationships, and respond swiftly to changing market conditions.

This dynamic, client-facing role demands a blend of tactical

precision and strategic vision to foster business retention,

identify growth opportunities, and enhance overall performance

across the region.

Client

Relationship Management :

Serve as the primary point of contact for clients,

nurturing long-term, trust-based relationships.

Build and maintain relationships with multiple

stakeholders beyond the primary contact to maximise account

penetration.

Strategic

Account Mapping :

Conduct in-depth account mapping and breakdown of

business units to ensure seamless alignment with regional and

global

teams.

Quarterly

Business Reviews (QBRs) :

Prepare and lead comprehensive QBRs that detail strategic

insights, performance outcomes, and actionable

recommendations.

Standard

Operating Procedures (SOP)

Oversight : Ensure all

Crane Worldwide offices servicing the account comply with

established SOPs, maintaining consistency and high service

standards.

Reporting

& Performance Management :

Oversee the creation, monitoring, and distribution of

performance reports.

Take accountability for

performance management and deliver timely insights to internal

stakeholders.

Market

Analysis & Industry

Awareness : Monitor

market trends, competitive landscapes, and emerging industry

dynamics to identify new opportunities and service

gaps.

Collaboration

& Best Practices Sharing :

Drive internal collaboration by sharing best practices in

client reviews, strategic business planning, value-add programs,

process improvements, tender management, and technology

solutions.

Financial

Oversight : Ensure all

rate structures, assess monthly yields, monitor timely client

payments, and assist with collections for past-due

invoices.

CRM &

Documentation : Capture

and distribute all meeting notes, action items, and client feedback

(both positive and negative) using the CRM system to keep the

global network

aligned.

Travel &

On-Site Engagement :

Undertake domestic and regional travel to client sites

and Crane Worldwide offices to review operational procedures and

uphold customer

satisfaction.

Compliance

& Business Development :

Ensure adherence to company policies and regulatory

standards.

Identify and secure growth

opportunities through strategic resource allocation and business

development plans, encompassing both short- and long-term

objectives.

SKILLS

AND ABILITIES

Organisational Excellence :

Exceptional organisational and multitasking abilities that

facilitate effective deadline management in fast-paced

environments.

Communication

& Interpersonal Skills : Outstanding written,

verbal, and presentation skills, along with a strong ability to

engage with diverse stakeholders.

Industry Expertise : In-depth

knowledge of transportation, logistics, and freight forwarding

operations, as well as familiarity with successful sales strategies

and process management.

Technical Proficiency :

Strong command of the Microsoft Office Suite and CRM systems to

support data-driven decision-making.

Analytical & Problem-Solving

Abilities : Robust analytical skills combined with

creative problem-solving capabilities to address complex challenges

and drive continuous improvement.

Adaptive & Proactive : A

strong sense of urgency and a proactive approach to quickly adapt

to evolving business

demands.

EDUCATION

AND WORK EXPERIENCE

• 5 years of demonstrated success in sales, account management, or

operations within the freight forwarding, logistics, or

transportation industries.

Experience in CRM

systems to manage client

relationships.