operation manager (hot pot restaurant)

Job description

Key

Responsibilities

Store

Daily Operations Management

Take full responsibility for the daily operations of the

store, including front-of-house, kitchen, and inventory

management.

Develop and implement Standard

Operating Procedures (SOPs) to ensure food safety, service quality,

and customer

experience.

Team

Management and Staff Development

Responsible for staff recruitment, training, scheduling,

performance evaluation, and promotion planning.

Motivate and lead the team to enhance service standards

and create a positive work

environment.

Revenue

and Cost Control

Set

and execute operational targets (such as sales revenue, profit

margin, and customer satisfaction).

Strictly

control food, labor, and operating costs to reduce wastage and

improve

profitability.

Customer

Service and Brand Maintenance

Handle customer complaints and unexpected incidents to

ensure customer satisfaction and protect the brand

image.

Collect customer feedback and propose

improvement plans to increase repeat business and enhance

reputation.

Supply

Chain and Inventory Management

Oversee food procurement, inventory checks, and supplier

management to ensure quality and cost

efficiency.

Marketing

and Event Execution

Participate in planning and implementing festive

promotions, membership activities, and local marketing

campaigns.

Analyze sales data and propose

strategies to increase foot traffic and average spending per

customer.

Safety and

Compliance Management

Ensure the store complies with food safety, fire safety,

labor regulations, and other relevant

requirements.

Job

Requirements

Experience - Minimum 3 years

in restaurant or F&B operations.

Leadership - Ability to

lead, train, and motivate a team.

Operational Skills -

Familiar with daily restaurant operations, cost control, and

inventory management.

Customer

Focus - Committed to delivering excellent customer

service.

Education - Diploma or

degree in Hospitality, F&B Management, or related field

preferred.

Flexibility - Willing to

work shifts, weekends, and public

holidays.