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operation manager (hot pot restaurant)
LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD.Islandwide, SG11 days ago
Job descriptionResponsible for staff recruitment, training, scheduling, performance evaluation, and promotion planning. Motivate and lead the team to enhance service standards and create a positive work environment. Set and execute operational targets (such as sales revenue, profit margin, and customer satisfaction). Strictly control food, labor, and operating costs to reduce wastage and improve profitability. Handle customer complaints and unexpected incidents to ensure customer satisfaction and protect the brand image. Collect customer feedback and propose improvement plans to increase repeat business and enhance reputation. Oversee food procurement, inventory checks, and supplier management to ensure quality and cost efficiency. Participate in planning and implementing festive promotions, membership activities, and local marketing campaigns. Analyze sales data and propose strategies to increase foot traffic and average spending per customer. Ensure the store complies with food safety, fire safety, labor regulations, and other relevant requirements. Experience – Minimum 3 years in restaurant or F&B operations. Leadership – Ability to lead, train, and motivate a team. Operational Skills – Familiar with daily restaurant operations, cost control, and inventory management. Customer Focus – Committed to delivering excellent customer service. Education – Diploma or degree in Hospitality, F&B Management, or related field preferred. Flexibility – Willing to work shifts, weekends, and public holidays.
Roles & Responsibilities
Job description
Key Responsibilities
Store Daily Operations Management
- Take full responsibility for the daily operations of the store, including front-of-house, kitchen, and inventory management.
- Develop and implement Standard Operating Procedures (SOPs) to ensure food safety, service quality, and customer experience.
Team Management and Staff Development
Revenue and Cost Control
Customer Service and Brand Maintenance
Supply Chain and Inventory Management
Marketing and Event Execution
Safety and Compliance Management
Job Requirements
Tell employers what skills you have
Fire Safety
Foot
Leadership
Food Safety
Customer Experience
Supply Chain
Operations Management
Inventory Management
Team Management
Customer Satisfaction
Customer Focus
Customer Service
Scheduling
Staff Development
Cost Control
Hospitality
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Operation Manager • Islandwide, SG
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