Roles & Responsibilities
Responsibilities :
- Manage daily restaurant operations to ensure smooth running of operations
- Coordinate and supervise all aspects of service, ensuring all customers have a positive experience
- Monitor food and beverage quality, ensuring they meet our high standards
- Maintain inventory, order supplies, and manage budgetary and financial operations
- Resolve customer complaints and feedback with professionalism and efficiency
- Lead, train, coach and motivate a team of the staff
- Handle customer complaints, inquiries, and feedback professionally
- Ensure high standards of customer service are consistently met
- Any other ad-hoc duties as assigned by the Company
Requirements :
Proven experience in a similar role within a high-volume or upscale restaurant environmentStrong knowledge & leadership of restaurant operations, service standards, organizational, and problem-solving skillsExcellent customer service and communication skillsProblem-solving and conflict-resolution abilitiesAble to work on weekends and public holidaysAbility to work in a fast-paced environmentPhysical stamina to stand and walk for extended periodsPC literate, well-organized, and self-motivatedWhatsapp 91834574 for more information
Tell employers what skills you have
Customer Retention
Ingredients
Restaurants
Housekeeping
Inventory
Fine Dining
Attentive
Restaurant Management
Cashiering
Customer Satisfaction
Team Player
Customer Service
Service Excellence
Food Service
Hospitality