IT Support- Helpdesk Agent

Roles & Responsibilities

IT Support - Helpdesk Agent

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Systems Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE : Long Term Contract

Key Responsibilities

• Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system.
• Provide Level 1 / Level 2 troubleshooting support for hardware, software, applications, printers, and network issues.
• Log, track, and resolve incidents within the SLA through the IT service management (ITSM) tool.
• Escalate complex issues to higher-level support teams as required.
• Perform account setup and administration (Active Directory, O365, Email, VPN, etc.).
• Assist with installation, configuration, and maintenance of desktops, laptops, and peripherals.
• Support end users with remote access tools and troubleshoot connectivity issues.
• Ensure timely deployment of system updates, security patches, and antivirus.
• Maintain accurate documentation of issues and solutions in the knowledge base.
• Provide excellent customer service, ensuring clear communication and resolution follow-ups.

Requirements

CONSULTANT DETAILS

Consultant Name : Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement : Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy

Tell employers what skills you have

IT Service Management

Managed Services

Troubleshooting

Technical Assistance

Hardware

Ticketing

Laptops

Active Directory

Information Technology

Windows OS

Service Desk

Networking

Consulting

Customer Service

VPN

Technical Support