Contract Manager - D02 Anson, Tanjong Pagar, SG

Roles & Responsibilities

As a Contract Manager as part of the high-touch contract management team at HS, you will be responsible for handling the higher value contracts for our Japanese customers. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centred on maximizing customer investment with HubSpot.

In this role, you’ll get to :

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
• Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer
• Establish cooperative working relationships with customers
• Lead forecasting discussions and pipeline reviews with internal colleagues
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks
• learn how a variety of businesses operate, what challenges they face on a daily basis, and how technology can dramatically improve their businesses and employees' lives

We are looking for people who :

Tell employers what skills you have

Negotiation

Customer Experience

Contract Management

Customer Driven

Renewals

Customer Success

Communication Skills

Bilingual

Stakeholder Management

Japanese