E-Commerce Country Lead

Roles & Responsibilities

Job Description & Requirements

E-Commerce | Retail Sales Manager (Singapore)

Location : 18 Howard Road, Novelty Bizcenter

Employment : Full-time

About Us

Red Dot Photo is a Singapore-based e-retailer for photography & videography equipment—serving creators from hobbyists to studios with trusted brands, fast local delivery, and hands-on advice.

The Role

Oversee more than 11 stores across Shopee, Lazada, Tiktok and Shopify stores, offline retail channel as well as B2B channels. This is a hybrid commercial role : part online trading manager, part retail sales leader. You’ll drive weekly sales targets, optimise product listings and campaigns, lead a small sales team, and turn in-store / online traffic into repeat customers.

Key Responsibilities

P&L & Trading

Own weekly / monthly sales targets, margin, and inventory turns.

Plan promos, bundles, and new-product launches (go-to-market calendars).

Merchandising & Content

Optimise titles, meta descriptions, attributes, and images for SEO / GMC.

Maintain product taxonomy, pricing, and stock accuracy in Shopify.

Performance Marketing & CRM

Coordinate with ads / creative on Meta / Google, affiliates, and marketplaces.

Run email / SMS / WhatsApp flows, onsite banners, and conversion experiments.

Retail & Customer Experience

Lead the retail sales team : rostering, coaching, sales playbooks.

Ensure premium consultative service; manage escalations and reviews.

Operations

Forecast demand with suppliers; manage replenishment and RTVs.

Oversee pick-pack-ship SLAs, click-and-collect, and after-sales workflows.

Requirements

• 3 years in e-commerce or retail sales management; Shopify experience preferred.
• Strong grasp of SEO, Google Merchant Center, feeds, and product data hygiene.
• Comfortable with GA4, Looker / Data Studio, or similar analytics tools.
• Hands-on with promotions, pricing, and cross-sell / upsell tactics.
• Team leadership experience (hiring, coaching, performance reviews).
• Excellent written / spoken English, Mandarin and Malay a plus for supplier / customer communications
• Passion for photo / video gear is a strong advantage.

What We Offer

Tell employers what skills you have

CRM

Tactics

Adaptive

Taxonomy

Customer Experience

Social Media

Listings

Channel

Strategy

Titles

Team Leadership

Digital Marketing

Arbitrage

Customer Service

SEO

Pricing