Account Manager

Roles & Responsibilities

About the team

The Care Experience Team is dedicated to providing a seamless and personalized healthcare journey for every patient. We understand that navigating medical care can be complex, so we offer comprehensive support every step of the way. From scheduling appointments and answering insurance questions to assisting with pre-authorizations and letters of guarantee, our team simplifies the process, personalizes your experience, and provides expert guidance, allowing you to focus on your health while we handle the rest

About the Role

We are seeking a highly motivated and results-oriented A ccount Manager, to join our Care Experience team in Singapore

In this role, you will manage a portfolio of clinic partners and serve as the main point of contact for assigned partners, ensuring a high level of responsiveness and proactive engagement. You will play a vital role in driving revenue growth, client retention, and identifying new opportunities within your assigned portfolio and new business.

This role is based in Singapore and reports to the Manager, Business Development.

A summary of the key responsibilities are as follows :

Relationship Management :

• Cultivate Enduring Partnerships : Proactively build and nurture strong, long-term relationships with key stakeholders across all levels within assigned client organizations. This involves understanding their individual roles, objectives, and challenges to foster trust and mutual respect.
• Seamless Communication & Alignment : Serve as the primary liaison between the client and the company, facilitating clear, consistent, and proactive communication. Ensure that all relevant internal and external parties are well-informed, aligned on objectives, and aware of progress and potential challenges.
• Trusted Account Stewardship : Act as a trusted account manager and strategic advisor, demonstrating a deep understanding of evolving client needs, industry trends, and competitive landscapes. Proactively identify and propose innovative solutions that deliver tangible value, optimize client outcomes, and drive their business forward.
• Strategic Client Engagement : Conduct regular, structured client meetings (both virtual and face-to-face) to conduct comprehensive performance reviews, proactively address emerging concerns, gather feedback, and collaboratively identify new opportunities for strategic growth and expansion within their organization.
• Efficient Issue Resolution & Satisfaction : Manage client escalations with urgency, professionalism, and a solutions-oriented approach. Implement efficient resolution processes, ensure timely and satisfactory outcomes, and consistently maintain high levels of client satisfaction through proactive follow-up and relationship reinforcement.

Account Growth & Retention :

About you

Tell employers what skills you have

Negotiation

Account Management

Strategic Planning

Upselling

Analytical Skills

Healthcare

Business Acumen

Relationship Management

Stewardship

Employee Benefits

Accountability

Revenue Growth

Presentation Skills

Articulate

Proactive Communication

Able To Work Independently