System Engineer (L1)

Key Responsibilities :

1. System and Hardware Management :

o Support and manage various operating systems including Windows Server, Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, and Oracle Linux.

o Manage system software and hardware such as Active Directory, DNS, DHCP, ADFS, Azure AD, clustering solutions, SAN / NAS storage, and virtualization platforms.

2. Incident and Problem Management :

o Respond to system incidents according to severity levels and meet service level requirements.

o Handle high-pressure situations, identify problems, and make quick decisions to resolve issues.

o Adhere to incident management workflows and procedures.

3. Documentation and Reporting :

o Maintain and update system documentation, standard operating procedures (SOP), guidelines, and daily checklists.

o Provide timely and accurate reports on system performance, capacity planning, and incident analysis.

4. Collaboration and Coordination :

o Work closely with third-party vendors, telecommunication operators, ISPs, and other service providers.

o Participate in transition planning and support the onboarding of systems and services.

5. Compliance and Training :

o Ensure compliance with company policies, information security guidelines, and health and safety regulations.

o Provide continuous training to enhance knowledge and skills in system administration and management.

Qualifications :

Education : Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.

Experience :

o Minimum of 3 years of experience in managing system and hardware infrastructure.

Skills :

o Strong technical knowledge of system and hardware management.

o Excellent problem-solving and decision-making skills.

o Ability to work independently and as part of a team.

o Strong communication and interpersonal skills.