IT Engineer

Job

Responsabilites :

System

Software Maintenance : Routine maintenance, installation, upgrades,

user guidance, and configuration services for Windows operating

systems; as well as system installation, image creation and

maintenance.

• Hardware fault detection,
• location, and troubleshooting;

Switch-to-terminal network connectivity and

troubleshooting.

• Supports wired network,

Wi-Fi, shared files, and VPN access.

• Handle

tickets assigned by the call center and complete them on

time.

• Handle other helpdesk tasks as assigned

by the client.

Job

Requirements :

• Familiar with

various Windows operating systems, printing systems and computer

hardware (desktop computers, laptops, etc.).

Familiar with general network hardware and capable of performing

basic troubleshooting and configuration tasks.

Ability to Support of Office Network, Shared Drive, Wireless, and

VPN connectivity

• Have basic communication

skills in both Chinese and English, capable of supporting and

maintaining Chinese and English versions of operating systems and

software systems.