CUSTOMER SERVICE SPECIALIST - D14 Geylang, Eunos, SG

Roles & Responsibilities

Responsibilities :

• Handle inbound and outbound collection calls in a call centre environment
• Communicate and explain breakdown of amount payable to customers in detail
• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions,Telcom Support Service Providers, Healthcare and Commercial portfolios
• To adopt collection best practices and apply relevant collections strategies to enhance effectiveness
• Arrange and negotiate payment with customers
• Perform administrative duties, enquiries and accounts monitoring
• Update and maintain the Credit Collection Systems
• Any other ad-hoc duties assigned

Requirements :

Tell employers what skills you have

Front Office

Microsoft Office

Microsoft Excel

Telemarketing

Interpersonal Skills

Data Entry

Team Player

Microsoft Word

Customer Service

Customer Service Experience