Food Services Operations Manager

Key Responsibilities :

Operational Management :

Oversee the efficient and effective daily operations of

the food service business.

Manage food safety,

hygiene, and compliance with health regulations.

Optimize workflow and ensure smooth service

operations.

Assist in planning and execution

of advertisements, marketing promotions, events, and

roadshows.

Customer Service

Excellence :

Build and maintain strong

customer relationships to enhance brand loyalty.

Handle customer inquiries, complaints, and feedback to

ensure satisfaction.

Implement strategies to

improve overall customer

experience.

Team Leadership &

Training : Lead and manage a

high-performing team of employees.

Conduct

staff meetings to ensure alignment with company goals and

policies.

Provide training and development

programs to enhance team skills and

efficiency.

Security &

Compliance : Ensure all security

protocols and procedures are followed.

Monitor

and address any potential security risks within the

establishment.

Cross-Functional

Support :

Assist in other operational

areas as needed.

Collaborate with other

departments to achieve business

goals.

Qualifications

& Skills : Proven

experience in food service management or a similar role.

Strong leadership and team management

abilities.

Excellent communication and

problem-solving skills.

Knowledge of food

safety regulations and industry best practices.

Ability to work in a fast-paced environment and adapt to

changing needs.

Bachelor's Degree in Business,

Commerce or relevant fields

Three (3) to five

(5) years of leadership and management experience in

customer-service-related capacity

Consistently

well-groomed according to the high appearance standards of the

salon and the company

High degree of

professionalism in customer service

• Exceptional people skills

High

standards of customer communication skills

Ability to stay calm and excellent in handling difficult

customers

Computer

literate