Customer Service Officer

Roles & Responsibilities

Responsibilities :

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements :

Tell employers what skills you have

Customer Retention

Lifestyle

Microsoft Office

Microsoft Excel

Customer Experience

Interpersonal Skills

Salons

Good Communication Skills

Communication Skills

Customer Satisfaction

Beauty Industry

Team Player

Microsoft Word

Customer Service

Customer Services

Customer Service Experience