This job offer is not available in your country.
%20PTE.%20LTD.){kind=logo}
Customer Service Officer
TDCX (SG) PTE. LTD.D16 Upper East Coast, Bedok, Eastwood, Kew Drive, SG15 days ago
Job descriptionProvide excellent support experience to customers via relevant communication channels such as phone lines, emails etc. Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs and ensure that any existing confusion is clarified. Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards. Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience. Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures. Build sustainable relationships and engage customers by taking the extra mile. Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX. GCE 'A' Level / Diploma / Degree with preferably 2 years of experience in contact centre setting; Candidates with no experience are encouraged to apply Effectively bilingual and articulate with a strong command of spoken and written English Proficient in MS Office applications with excellent keyboard skills Possess good customer handling skills with a positive mindset Team player who is able to adapt in a fast-paced environment Strong time management skills and motivation to exceed expectations Comfortable working with computers and multiple systems This position will be in a call centre environment Mobile phones / recording devices to be kept in a personal locker when on the call floor
Roles & Responsibilities
Why join us?
- 5-day work week (Mon - Fri, 8.30am to 6pm)
- KPI incentives
- Training provided
What is your mission?
Who are we looking for?
Additional information
Who is TDCX?
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Tell employers what skills you have
Microsoft Office
Microsoft Excel
Written English
Customer Experience
Quality Management
Social Media
Interpersonal Skills
MS Office
Freight
Customer Satisfaction
Team Player
Articulate
Microsoft Word
Customer Service
Customer Service Experience
Create a job alert for this search
Customer Service Officer • D16 Upper East Coast, Bedok, Eastwood, Kew Drive, SG
Related jobs
- Promoted
Customer Service Officer (Fresh / Diploma welcome)
ATOMRECRUIT PTE. LTD.D14 Geylang, Eunos, SG Salary : $2500 to $3000 depends on experience+$200 allowances.Work life balance-Go back home on time.Supporting role for Sales team.
Processing purchase orders and expediting delivery schedules.Inter...Show moreLast updated: 4 days ago
- Promoted
- New!
Customer Service officer
ATLAS BRAIN PTE. LTD.Islandwide, SG Provide front desk support and ensure smooth daily operations at our learning center.Customer Service - Customer Facing.Assist parents and students with enrolments, fee collection, and inquiries.Su...Show moreLast updated: 11 hours ago
- Promoted
Customer Service Officer - OCTOPUS DISTRIBUTION NETWORKS PTE. LTD.
OCTOPUS DISTRIBUTION NETWORKS PTE. LTD.D14 Geylang, Eunos, SG Manage orders related to enquiries from customers.Process orders received from emails, portals and faxes.Data entry, tracking and record-keeping in sales-related environment.Interface and coordinat...Show moreLast updated: 7 days ago
- Promoted
Customer Service Officer
OCTOPUS DISTRIBUTION NETWORKS PTE. LTD.D14 Geylang, Eunos, SG Manage orders related to enquiries from customers.Process orders received from emails, portals and faxes.Data entry, tracking and record-keeping in sales-related environment.Interface and coordinat...Show moreLast updated: 7 days ago
- Promoted
Customer Service Officer
WELLNESS UNICORN PTE. LTD.Islandwide, SG To answer phone calls and make customer appointments at outlet.To be responsible, maintain, and upkeep proper records and details of customer purchases.
Provide after-sales support and attend to cus...Show moreLast updated: 2 days ago
- Promoted
Customer Service Officer
PVG SEA PTE. LTD.Islandwide, SG Assist in administrative duties pertaining to student and course registration matters.Provide professional service and advice to achieve customer satisfaction.
Assist customers with their queries an...Show moreLast updated: 2 days ago
- Promoted
Customer Service Officer
THE BALLET SCHOOLIslandwide, SG Handle customers' and parents' enquiries (walk-in, emails, phone calls, text).Assist in collecting payment of school fees and sales of merchandise / attire.
Work closely with the teachers and commun...Show moreLast updated: 3 days ago
- Promoted
Customer Service Officer(Tele)
WELLNESS UNICORN PTE. LTD.D03 Queenstown, Tiong Bahru, SG An enthusiastic, independent, and excellent interpersonal and communication skills.Conduct sales call professionally to promote our Company’s brand, products, treatments, and services to prospectiv...Show moreLast updated: 2 days ago
- Promoted
Customer Service Officer(Woodlands)
OAKTREE CONSULTINGD06 Beach Road, High Street, SG Attend to enquiries through the phone, whatapp and online.Preparation of quotations, invoices and delivery orders for customers.
Provide admin support to admin team.Handling of orders and payment pr...Show moreLast updated: 3 days ago
- Promoted
Customer Service Officer
DRSCALP PTE. LTD.Islandwide, SG Answer phone calls and make customer appointments.Responsible, maintain, and upkeep proper records and details of customerpurchases.
Provide after-sales support and attend to customers’ queries when...Show moreLast updated: 2 days ago
- Promoted
Customer Service Officer - WELLNESS UNICORN PTE. LTD.
WELLNESS UNICORN PTE. LTD.Islandwide, SG To answer phone calls and make customer appointments at outlet.To be responsible, maintain, and upkeep proper records and details of customer purchases.
Provide after-sales support and attend to cus...Show moreLast updated: 2 days ago
- Promoted
Customer Service Officer(Tele)
DRSCALP PTE. LTD.Islandwide, SG Conduct sales call professionally to promote our Company’s brand, products, treatments, and services to prospective customer through conversations and dialogues.
Proactively provide after-sales supp...Show moreLast updated: 2 days ago
- Promoted
Customer Service Officer
W NETWORK PRIVATE LIMITEDD18 Tampines, Pasir Ris, SG Roborock vacuums, smart mobile devices, and lifestyle electronics across Asia.Headquartered in Singapore, we are committed to bringing innovative and quality products to consumers throughout the re...Show moreLast updated: 8 days ago
- Promoted
Customer Service Officer(Tele) - DRSCALP PTE. LTD.
DRSCALP PTE. LTD.Islandwide, SG Conduct sales call professionally to promote our Company’s brand, products, treatments, and services to prospective customer through conversations and dialogues.
Proactively provide after-sales supp...Show moreLast updated: 2 days ago
- Promoted
Customer Service Officer
SHR GLOBAL TALENTIslandwide, SG Accurately inputting information into databases and spreadsheets.Receiving and sorting incoming Order.Liaise with various team to fulfil customer’s order when needed.
Providing timely and professio...Show moreLast updated: 10 days ago
- Promoted
Customer Service Officer
COVETTE PTE. LTD.Islandwide, SG Handle incoming calls and assist customers with appointment bookings.Maintain accurate records of customers’ treatment services, product purchases, and preferences.
Provide after-sales support and p...Show moreLast updated: 2 days ago
- Promoted
Customer Service Officer (Fresh / Diploma welcome) - ATOMRECRUIT PTE. LTD.
ATOMRECRUIT PTE. LTD.D14 Geylang, Eunos, SG Salary : $2500 to $3000 depends on experience+$200 allowances.Work life balance-Go back home on time.Supporting role for Sales team.
Processing purchase orders and expediting delivery schedules.Inter...Show moreLast updated: 7 days ago
- Promoted
Customer Service Officer
U3 INFOTECH PTE. LTD.Islandwide, SG AM – 8 : 30 PM, including weekends and public holidays).We are seeking a highly motivated and customer-focused.In this role, you will be the first point of contact for customers, delivering exception...Show moreLast updated: 8 days ago
- Promoted
Customer Service Officer(Woodlands) - OAKTREE CONSULTING
OAKTREE CONSULTINGD06 Beach Road, High Street, SG Attend to enquiries through the phone, whatapp and online.Preparation of quotations, invoices and delivery orders for customers.
Provide admin support to admin team.Handling of orders and payment pr...Show moreLast updated: 3 days ago
- Promoted
Customer Service Officer
IMPACT BPO SERVICES PTE. LTD.Islandwide, SG Manage incoming calls, inquiries, and record case information.Assist service hall bookings and administration.Generate and dissimilate cases and enquiries from incoming calls to frontline staff and...Show moreLast updated: 8 days ago