HR & Operations Manager

About Expressions

Expressions is a leading provider of beauty and

wellness services in Singapore, offering slimming, hair removal,

and facial treatments. We are committed to delivering real results

and excellent customer service in a supportive, dynamic

workplace.

Job

Purpose

The HR & Operations

Manager is responsible for leading all human resource functions and

overseeing daily operational activities. This role is critical to

ensure staff are engaged and performing, all HR processes are

effective, payroll and commissions are managed accurately, and

business operations support company growth. We are also looking for

someone who is flexible and open to taking on other tasks as needed

to support the business.

Who We're

Looking For

We are looking for

an HR & Operations Manager who is :

Honest and trustworthy, always acting with integrity and

transparency.

A strong problem-solver who

approaches challenges with a solutions-oriented mindset.

Responsible and accountable, taking full ownership of

their duties and delivering results reliably.

Flexible and adaptable, willing to take on new or

additional tasks when required.

Committed to

building a positive culture and supporting staff and business

growth.

If you take pride in your

work, are hands-on in addressing issues, and set high standards for

yourself and others, we want to meet

you.

Key Roles &

Responsibilities

1. HR

Management

Oversee

end-to-end recruitment, hiring, onboarding, and

offboarding.

Develop and implement HR

policies, procedures, and employee handbooks.

Address staff issues, grievances, conflict resolution,

and disciplinary actions fairly and consistently.

Ensure compliance with all relevant labour laws and

regulations.

Manage employee records, leave,

attendance, and documentation.

Enforce staff

policies consistently across the organisation.

Oversee work permit applications, maternity leave, and

childcare leave for office and retail

staff.

2. Payroll,

Commissions & Benefits

Administer monthly payroll, commissions, and incentive

schemes accurately and on time.

Handle CPF

contributions and statutory submissions.

Review, recommend, and implement competitive salary,

commission, and benefits packages.

Address

payroll queries and resolve discrepancies

efficiently.

3. Staff

Development & Performance

Work with team leaders to identify training needs and

coordinate training sessions.

Monitor staff

performance and take action on underperformance when

necessary.

Motivate and retain key staff

through engagement and recognition

programs.

4.

Operational Excellence

Support daily operations to ensure smooth service

delivery.

Coordinate both retail and outlet

staff schedules and resources to ensure smooth, efficient

day-to-day operations.

Coordinate with other

departments to solve operational issues quickly.

Conduct retail outlet audit checks, including customer

cards.

Manage staff outlet issues and handover

processes.

5.

Leadership & Culture

Foster a positive, accountable, and high-performance work

culture.

Lead by example demonstrate

professionalism, fairness, and integrity.

Champion company values and encourage staff to uphold

service standards.

Act as the main point of

contact for all HR and operational matters.

Willing to take on other tasks and responsibilities as

assigned to support business and operational

needs.

Requirements

Degree in HR Management, Business Administration, or

related field.

Minimum 5 years of relevant

working experience, with at least 2 years in a managerial or

leadership role (HR, operations, or related functions).

Strong knowledge of payroll, commission calculations, and

local employment regulations.

Experience with

HR software / systems is an advantage.

Excellent

communication, problem-solving, and interpersonal

skills.

Able to work independently and manage

multiple priorities.

High level of integrity,

confidentiality, and accountability.

Willing

to commit to full-time on-site work at our office and / or retail

outlets, with the ability to handle staff and operational matters,

including weekends and public holidays when

required.

Key

Competencies

• Leadership & People Management
• Problem Solving & Decision Making

Attention to Detail (especially for

payroll / commission)

Communication &

Negotiation

Change Management & Process

Improvement

Flexibility and willingness to handle additional tasks as

required

We welcome

applications from all qualified candidates.

Shortlisted candidates will be contacted for further

discussions.