F&B Captain / Senior Captain - COMMONWEALTH CONCEPTS PTE. LTD.

Roles & Responsibilities

• Deliver quality customer service to all guests.
• Take reservations and enquire purpose of visit.
• Greet each guest promptly and courteously with good smile and body language.
• Present menu and share promotions, specials and items to customers.
• Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.
• Oversee a team of servers who are assigned to his / her shift.
• Key orders in the Point-of-Sale system efficiently.
• Process payment and check bills promptly.
• Maintain cleanliness of the outlet.
• Assist manager by getting involved in planning and organizing of special events.
• Check food and beverage inventories and stocks in a consistent and accurate manner.
• Follow Food & Beverage Safety and Hygiene policies and procedures.
• Complete opening, operating, and closing procedures.
• Handle problem with cashier payments.
• Escalate guests complain to duty manager if unable to conduct service recovery.
• Implement plans to deliver excellent service for outlet.

Tell employers what skills you have

Front Office

Always Punctual

Newspaper

Newspapers

Property Management

Work Well Under Pressure

Recruiting

Unloading

Counseling

Hop

Service Recovery

Spa

Weight

Aircraft

Vigilance

Customer Service