Regional Account Manager - Pharmaceutical Sector

A culture of purpose : Where will your BCD

M&E career take you?

As

perfectionists, artists, strategic thinkers and leaders in the

industry, we believe culture is defined by its people. We are

looking for exceptional people who rise to our standards while

bringing their unique perspective to the table. Are you interested

in adding to both our mission and our

energy?

Regional Account

Manager

Australia /

Singapore

Responsible for

managing regional client relationships and operations for global

client dedicated meetings team. Responsible for achieving client

goals related to : strategic program evolution, operational

consistency, service level agreements, and stakeholder engagement.

Responsible for achieving BCD Meetings & Events goals related

to : financial performance, profitability, client retention,

contract administration, overall account health, expansion, service

quality and service delivery,

Build and foster

direct client relationships to enhance customer retention and drive

organic growth for BCD Meetings & Events. Take a leadership

position on all emerging opportunities for customer supporting

efforts to expand and innovate existing program. Measure results

through customer satisfaction, continued customer partnership and

targeted account global growth and

retention.

Your

responsibilities : Core

Responsibility 1 : Client Relationship & Strategy

Owner

• Serve as part of the account leadership overseeing

the BCD M&E / client relationship with both the client and BCD

organizations.

Ensure the customer's program will result

in achieving both BCD M&E and the clients' financial, growth

and service goals.

Work with global account director and regional

customer to develop annual business objectives of the meetings

program.

Plan and execute mid-year and annual strategic

account reviews at the regional level. Contribute to and

participate in global reviews.

Lead all regional

renewal / expansion negotiations. Oversee all regional work orders

and amendments / contract changes, and ensure that all relevant BCD

parties are included and informed.

Lead BCD

responses / proposals for regional expansion opportunities.

Partner with the global account director and other

regional account managers on global strategic initiatives, growth

opportunities, etc.

Core Responsibility 2 :

Financial Performance

Create and manage client facing

budgets for BCD M&E services as needed at the regional level.

Maintain an accurate working budget throughout the year, and submit

updated forecasts to the client as needed.

Oversees

regional client invoicing, and partners with the customer on any

internal re-charge process as needed.

Collaborate with GAD and BCD

M&E finance to create and update internal profitability

forecasts.

Monitor overall profitability of the account

to maximize BCD M&E revenue.

Ensure BCD M&E

pricing evolves as needed over the life of the contract to reflect

changes in scope, service, cost structures, etc.

Identify and pursue opportunities to expand BCD M&E's business

with the client. Develop pricing for new scope.

Maintain

account records in SalesForce.

Core

Responsibility 3 : Stakeholder Engagement

Drive

development, content and quality of client presentations including

reviews, strategy sessions, workshops, expansion opportunities,

etc.

Proactively communicate innovative ideas, industry

trends, benchmarks, process improvements, strategic business plans,

etc.

Develop client specific marketing strategies to target

adoption, compliance and non-participating countries. Insure

country-specific Marketing / Communications plan fits the needs and

budget goals of the customer.

Serves as an escalation

point within the client dedicated team structure.

Analyze and share insights from program data with all levels of

stakeholders to educate and drive change.

Introduce BCD

Meetings & Events senior management to the customer when

appropriate.

Communicate client plans and key objectives

internally to BCD M&E leadership and departments as

appropriate.

Core Responsibility 4 : Operational

Performance

Collaborates with operations leadership in

both wholly owned and partner markets.

Ensure operations

teams are adhering to the client and BCD M&E's SOPs.

Ensure

client contractual agreements are implemented and adhered to

including the oversight of customer-specific Service Level

Agreements. Develop measurements for all contractual objectives for

the client, (i.e. Scorecard).

Identify areas for

optimization and partners with BCD specialized departments as

needed to action.

Develop a strategic business plan to

achieve objectives globally focusing on both client and BCD M&E

program objectives. Track and report progress to goals.

Monitor client satisfaction survey results and recommend

improvements or business changes based on results.

Partner with operations leadership to monitor staffing levels and

organization. Create business cases to add headcount when needed.

Oversee implementation of any new / expanded scope in

partnership with operational leadership.

Drive knowledge

of client's preferred vendor program to ensure operations teams

apply program to increase client savings.

Liaise with

Business Analyst to ensure reporting serves both internal and

client needs.

Work closely with Global Account

Director, other Regional Account Managers and Training &

Optimization Manager to drive consistency and best practice sharing

across all markets servicing the client.

Core

Responsibility 5 : Team Culture & People Management

Partner with account and operational leadership to share the BCD

M&E values and reinforce the established culture throughout the

operations team.

Effectively manage direct reports, setting

performance expectations and providing training and skill

development based on job function.

Oversee the

completion of personnel recruiting, hiring, training, development,

motivation, and separation.

Conducts performance

reviews for direct reports. Assures performance review delivery for

down line employees.

Monitors and ensures proper human

resources and company processes and policies are followed,

regardless of country.

Assumes and performs

other duties and responsibilities not specifically outlined herein,

but which are logically and properly inherent to the

position.

Essential Skills :

Excellent

oral and written communication skills, including public speaking

and presentations.

Ability to work with all personality

types and cultures.

Effective organizational and time management

skills, with a strong ability to manage multiple complex projects

and timetables.

Knowledge of communications strategies

and client consulting to develop plans to accomplish strategic

goals.

Expertise in deriving insights from data and

analytics.

Capability of thinking innovatively,

strategically and conceptually.

Budget

management

Ability to work well under pressure and adapt

to ever-changing scenarios.

Ability to initiate new

ideas.

Strong attention to

detail.

We're looking for you if

your profile matches the

following : Essential

College degree or comparable

experience

7+ years of industry experience

3+

years of experience working in the pharmaceutical meeting / congress

sector

2+ years of experience working in account management and / or

strategy

Fluent in business English

Thorough

knowledge of meeting operations, staffing and

forecasting

Thorough knowledge of meeting

technology

Computer literate in word processing,

spreadsheets, presentation and email software required

Ability to travel domestically and internationally on a regular

basis (up to 25%)

Ability and desire to work with global

teams and in global time

zones

What we offer

you

This is an exciting

experience within an international work environment. You'll be

working with a great international team of colleagues in a dynamic

work environment.

How to

apply

Click apply now to be

considered.

Get to know

us

BCD Meetings & Events are

experts at creating experiences that connect organizations with the

people that matter most. With 2,000 passionate people servicing

clients in 60+ countries around the world, we offer services across

event design, brand experience, meetings management, production and

content, venue search and sports travel and hospitality. For more

information, visit

href="https : / / nam11.safelinks.protection.outlook.com / ?url=http%3A%2F%2Fwww.bcdme.com%2F&data=05%7C02%7C%7C40d65efb720645b9fed008dbfbf6fc7a%7Ccdb191c8fc034343aead2808b21fd513%7C0%7C0%7C638380810446214791%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=M5M7Ymvyj%2BTvqsMKiYQi%2BrBTl78aj0XZ1Q0VgLvCbSk%3D&reserved=0">

www.bcdme.com .

BCD Meetings & Events is a division of BCD Travel

Group.

This position is not open

to third-party recruiting agencies.