Roles & Responsibilities
Key Responsibilities :
- Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
- Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
- Provide technical assistance for operating systems, applications, and other software tools.
Hardware and Software Installation :
Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.Install and configure operating systems, software applications, and updates.Set up and configure network printers and other peripherals.System Maintenance and Monitoring :
Perform routine maintenance tasks such as system updates, patches, and antivirus scans.Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.Manage user accounts, permissions, and access levels as per company policies.Documentation and Reporting :
Maintain accurate records of hardware inventory, software licenses, and configurations.Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.Generate reports on system performance, incidents, and resolutions for management review.Any other ad-hoc duties as assigned by supervisor.
Interested applicants, please email your resume to Andre Chua Jing Ming
Email : andrechua@recruitexpress.com.sg
CEI Reg No : R1989053
EA Licence No : 99C4599
Recruit Express Pte Ltd
Tell employers what skills you have
Troubleshooting
Technical Assistance
ICT
Hardware
Laptops
Inventory
Active Directory
DHCP
Windows 7
Project Management
Networking
Operating Systems
Windows
Graphics
Software Installation
DNS