Customer Service Officer

Roles & Responsibilities

Responsibilities :

• Establish and maintain strong working relationships with customers
• Process customer purchase orders, validate pricing and lead times
• Perform order entry, rescheduling, planning, and monitor delivery schedules
• Communicate with customers professionally via email and phone regarding order status and delivery updates
• Coordinate with production teams and overseas factories to ensure on-time order fulfilment
• Prepare delivery documents and coordinate logistics for timely dispatch
• Issue purchase orders, liaise with suppliers, and track delivery schedules
• Monitor and manage the flow of raw materials and finished goods
• Organize monthly stock-taking activities, reconcile and verify inventory from various stockrooms
• Maintain accurate inventory records and implement good inventory management practices
• Promote teamwork and support team-building initiatives

Requirements :

Tell employers what skills you have

Communicate with customers

Order entry

Teamwork

Able To Multitask

Microsoft Office

Microsoft Excel

Logistics

delivery schedules

Production

Raw Materials

Inventory Management

Order Fulfillment

Freight

Microsoft Word

Customer Service

Scheduling

Pricing

Manufacturing

On time

Customer Service Experience