Senior Admin Manager

Roles & Responsibilities

• Act as a focal point for all related queries and issues faced by the client and their end-users.
• Be passionate about customer satisfaction and experience and continuous service delivery improvements with Center of Excellence team.
• Work with customers to ensure they are leveraging services effectively and finding value in our services.
• Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided.
• Possess strong interpersonal skills, which enables them to communicate with customer and team, give clear instructions and provide great customer service.
• Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams.
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the
• 2-3 years as a Service Delivery / Customer Success Executive or Manager.
• Good customer management experience.

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Assessing

Interpersonal Skills

Administration

Payroll

Service Level

FOCAL

Accounting

Attention to Detail

Customer Management

Accounting Standards

Customer Satisfaction

Customer Service

Service Delivery