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IT Support Specialist

IT Support Specialist

Flintex Consulting Pte LtdSingapore
18 days ago
Job description

Job Description

Job title : IT Support Specialist

Contract Period : 12 months

Job Duties

  • Act as the first point of contact for all user support related queries at the Service Desk
  • Participate in and implement infrastructure projects
  • Monitor infrastructure stability like Wifi, Printer, or Sharepoint
  • In charge of inventory of all kinds of hardware like PCs / scanners / consumables as well as regualry Storeroom clean-up
  • Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents / service request
  • Regularly provide statistical reports about support cases and incidents
  • Collaborate with other IT Teams
  • Support and regular checks that the conference rooms are properly working
  • Handling vendors regarding hardware related changes, repairs and quotations
  • Support new joiners with providing the requested hardware package
  • Help user relocations within the building

Requirements :

  • Diploma or above in Computer Science, Information Technology or relevant discipline
  • 1-2 years’ experience in user support and helpdesk duties
  • Strong problem solving and system troubleshooting skills
  • Technically proficient in Microsoft Office, Windows desktop and Apple iOS
  • Good interpersonal and communication skills
  • Knowledge of ServiceNow Ticketing system is a plus
  • Create a job alert for this search

    It Support Specialist • Singapore

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