Customer Service Executive

About Company :

Our client is a leading fire safety provider, established in 1971. The company specializes in supplying, manufacturing and contractor of Fire Protection Systems, Access Flooring Systems, Industrial Fire and Safety and Rescue Products, Building Safety Products, etc., and is ISO 9002 certified.

Job Description :

• Provide excellent support experience to customers via all relevant communication channels.
• Ensure effective follow-up with internal and external stakeholders to ensure invoicing closure in accordance to service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Prepares the necessary paperwork, such as quotations and delivery orders.
• Follows up on outstanding enquiries, back orders and customers' payments.
• Liaise with Warehouse for order picking and readiness.
• Assist and liaise with Customers on their Ad hoc requirements.
• Assist with procurement tasks, including processing supplier invoices.
• Organize and maintain purchasing records and documentation.
• Other ad-hoc duties / tasks assigned by superior.

Job Requirements :

Compensation :