Guest Relations Executive / Wine Bar

Roles & Responsibilities

About Ember :

Located between the vibrant districts of Chinatown and Clarke Quay, Ember is a modern European Woodfire BBQ Restaurant and wine bar set in a lush, forest-inspired space. With a focus on warm hospitality and flavourful open-flame cooking, Ember offers a refined yet relaxed dining experience.

We are looking for a Guest Relations Executive to assist our service team in delivering memorable, seamless, and heartfelt guest experiences. This is a key role for someone who thrives on floor presence, relationship-building, and service excellence.

Key Responsibilities

• Be a warm and visible presence on the floor, welcoming guests and ensuring every table is well cared for.
• Lead by example in upholding service standards, tone, and the culture of Ember.
• Handle guest feedback and resolve service issues with professionalism, empathy, and care.
• Maintain strong knowledge of the food and wine menu to assist guests and support staff confidently.
• Work with the Restaurant Manager and Sommelier to train, guide, and motivate the service team.
• Oversee daily front-of-house operations, including pre-shift briefings, floor assignments, and team coordination.
• Build relationships with regular guests and VIPs, tracking preferences and anticipating needs.
• Support reservations, private dining bookings, and large party coordination.
• Monitor service flow, pacing, and ambiance throughout service.
• Assist in reporting, scheduling, and day-to-day administrative tasks.

What We’re Looking For

Why Join Ember?

At Ember, service is more than routine — it’s about connection, warmth, and intention. Join a team that values thoughtful hospitality, creative expression, and a genuine love for people and food.

Tell employers what skills you have

Athletics

Cooking

Travel Arrangements

VIP

Guest Relations

Sanitation

Attentive

Team Coordination

Adobe Illustrator

Wine

Furniture

Team Player

Scheduling

Service Excellence

Industry Networking

Hospitality