Duty Manager - Grand Copthorne Waterfront Hotel - D03 Queenstown, Tiong Bahru, SG

Roles & Responsibilities

Roles & Responsibilities

• Support Front Office Manager in ensuring department targets and review for improvement including guest review / social media rating & positioning / upsell / membership enrolment / DCC etc.
• Review work processes for possible improvements and efficiency
• Handles all guest complaints / feedback in a professional manner
• Follow up on guest complaints efficiently and take corrective action
• Provides on-site support to guests' needs and queries
• Oversee and supervises guests arrivals and departures with the front office team
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
• Ensures all reception and cashiering procedures are performed in accordance with established standards
• Works closely with other operational departments to provide seamless and consistent guest service
• Train new and existing staff to ensure consistency in service delivery
• To coordinate guests and staff during an emergency evacuation
• Review daily activities which include daily forecast / target / issues or incident regards to internal & external guest
• Performs any other job tasks assigned by the Front Office Manager

Requirements

Tell employers what skills you have

Front Office

Customer Service Oriented

Leadership

Analytical Skills

Problem Solving

Service Recovery

Pressure

Opera

Cashiering

Communication Skills

Customer Service

Hotel Management

Service Delivery