Duty Manager

JOB DESCRIPTION AND REQUIREMENTS

Oversee and manage all areas of the restaurant and assist

restaurant manager in making decisions on matters of importance to

customer service.

Ability to motivate

employees to work as a team to ensure that food and service meet

SOP.

Adhere to company standards and service

levels to increase sales and minimise costs, including food,

beverage, supply, utility and labor costs.

Responsible for ensuring that all financial (invoices,

reporting) and personnel / payroll related administrative duties are

completed accurately, on time and in accordance with company

policies and procedures.

Ensure positive guest

service in all areas. Respond to complaints, taking any and all

appropriate actions to turn dissatisfied guests into return

guests.

Investigate and resolve complaints

concerning food quality and service.

Maintain

professional restaurant image, including restaurant cleanliness,

proper uniforms, and appearance standards.

Responsible for employees development by providing

ongoing feedback, establishing performance expectations and by

conducting performance reviews when necessary.

Maintain an accurate and up-to-date plan of restaurant

staffing needs.

Prepare schedules and ensure

that the restaurant is staffed for all shifts.

Performs all functions at restaurant level, including

events when needed.

Performs other duties and

responsibilities as required or

requested