MNC Desktop Engineer Support

Roles & Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs
• Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Support Engineers
• Troubleshoot problems associated with network connectivity, and workstation hardware / software
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

Good Pay + Good allowance + Good Bonus

Tell employers what skills you have

Technical Documentation

Windows XP

Troubleshooting

Hardware

Laptops

Windows 7

Computer Hardware

VLAN

MS Word

Project Management

MCSE

Networking

Operating Systems

Windows

System Administration