Training Operations

Roles & Responsibilities

The Learning Support Team is a highly logistical function within the organisation. The role of the LST is to oversee day-to-day responsibilities for the department, resources, operationas support, learner’s registrations and to also assists with the creation of the desired learning environment and the management of logistics and equipment.

Ensure sufficient assessment session timeframe being allocated as based on the number of learners

• Engage and maintain a healthy collaboration with internal and external stakeholders and vendors
• Maintain training facilities and conditions of the available equipment
• Familiar with course information
• Assist with course enquiries and registrations
• Check and track learners’ attendance and assessment results
• Monitor and evaluate training programs, processes and workflows for quality and effectiveness; make recommendations for improvement.
• Ensure that programmes and activities are carried out as per the set curriculum
• Familiarize with all the available modes of payment SOP (SkillsFuture Claim submission, NTUP UTAP reimbursement, PSEA Withdrawal, NETS or PAYNOW)
• Able to explain the funding structures, pedagogy and programmes offered
• Ensure all documents are handled with PDPA in mind
• Upload soft copies of the post-class documents to Microsoft Teams and physical copies to the relevant teams for checking
• Logistics and resources management

Other related duties as assigned by the Superior

Tell employers what skills you have

Able To Multitask

Microsoft Excel

Process Improvement

Work Well Under Pressure

Inventory

Operations Management

Problem Solving

Approachable

Demand Generation

Pressure

Customer Service

Service Delivery