Roles & Responsibilities
Your key duties and responsibilities are :
- Food and Beverage Preparation & Service
- Oversee and optimize the preparation and serving of all food, toast, and beverages, ensuring strict compliance with company SOPs, health and safety standards
- Lead by example in extending exceptional customer service
- Streamline and manage order taking via POS systems, ensuring efficient and accurate service delivery
- Empower and train staff to proactively recommend menu items and ongoing promotions, enhancing the customer experience and driving sales
- Effectively resolve customer complaints and provide feedback to the management team for continuous operational improvement
Operational Management
Provide active supervision and strategic oversight of daily operations, including cashiering, order taking, opening / closing procedures, and stock-takingLiaise closely with internal team for inventory stock levels and ensure timely placing of ordersEnsure all required business licenses and posters are displayed or renewed on timePrepare comprehensive end-of-day reports, including sales summaries and petty cash usageConduct routine outlet inspections, monitor overall outlet performance & compliance, acting as point of contact between HR and staffSupport company culture by cultivating positive and engaging internal relationships, fostering a vibrant work environment, encouraging professional growth and contributing to staff retentionResolve operational issues promptly, including handling all POS-related concernsActively participate in meetings, bring up new ideas or suggestions, and effectively implement workflow procedures based on Management’s direction to meet sales targets and contribute to outlet profitability, including cost controlOutlet Maintenance & Hygiene
Oversee general housekeeping of the outlet, including the washing of workstations, cups, and accessoriesCoordinate minor maintenance needs of the outlet, ensuring minimal disruption to operations and a well-maintained environmentUphold and enforce stringent adherence to all health, safety, and sanitation guidelines to maintain impeccable hygiene standardsExecute all duties related to the role with due diligence, ownership, and integrityWhat we can provide for you
Fast track career growthAttractive Salary and Benefits packageAnnual Leave, Sick LeaveMedical benefitsUniformsOn-job training providedVibrant working environmentTell employers what skills you have
SOPs
Microsoft Excel
Due Diligence
Food Safety
Customer Experience
Housekeeping
Interpersonal Skills
Inventory
Sanitation
Food Preparation
Compliance
Cashiering
Team Player
Cost Control
Service Delivery